ClientSupport is a MODX extra to allow manager users to ask for help or support from inside the MODX manager. A button is added to the top right section in your MODX manager, which triggers a popup containing a help form where the user can describe their problem/question. In addition to the form fields the username, IP address, manager page URL and browser version is sent along.
ClientSupport provides built-in branding for Zendesk, Freshdesk and Jira. Be sure to have the email-to-ticket feature enabled in your ticket system and set the correct system settings for the ticket system and emailaddress in MODX. When one of the mentioned systems is used the button and form are branded accordingly.
The submitted form is sent to a configurable emailaddress where all the submitted data is shown in the email body.
Enabling email-to-ticket in your ticket system
MODX System settings
Install the extra via your MODX package installer.
|1.0.0-pl||2017-11-20 (7 months ago)|
We've also seen 2 unverified versions of ClientSupport in use on client sites, but have not been able of verifying those versions or finding out when they were released. We don't currently show these because do not yet have a way to automatically import a full historic record from a trusted source.